Annual Maintenance Contract
Reliable property maintenance, all year round
Protect your home from unexpected AC, plumbing and electrical problems with a We Are Property RAK Annual Maintenance Contract.
Our 12-month maintenance plan combines scheduled preventative care with access to responsive repair support. You gain one dependable team to help maintain your property, respond when something goes wrong and reduce the risk of minor problems becoming costly repairs.
What Your Annual Maintenance Contract Includes
- 24/7 Maintenance Helpline
- 3 Scheduled AC Services
- 12 Emergency Call-Out Support
- 12 Non-Emergency Call-Out Support
- Labour for Replacement Parts
- Selected Parts and Materials
Faster Support When It Matters
Emergency Response: We aim to attend qualifying AC, plumbing and electrical emergencies within 90 minutes of receiving access approval. This includes major AC failure, serious water leaks, loss of water supply or widespread power loss.
Non-Emergency Response: We aim to attend non-emergency faults within four working hours, subject to access and availability. These may include reduced cooling, minor leaks, low water pressure, faulty sockets or localised electrical issues. Exterior electrical fittings, gardens and irrigation systems are not covered.
Preventative AC Maintenance Your contract includes three routine AC services per year, scheduled approximately every four months. Each visit helps maintain performance, identify developing faults and reduce breakdown risk.
How It Works
Request Your Pre-Contract Visit
Our bookings team visits your property to confirm the number of AC units and complete an initial review of their cooling performance. We also note any obvious plumbing or electrical concerns that may require further investigation.
Receive Your Contract Proposal
We confirm the proposed contract coverage and any payment arrangements. The contract runs for 12 months from activation.
Complete the First AC Service and Property Inspection
Within approximately two weeks of activation, a qualified technician completes the first full AC service and inspects the property’s plumbing and electrical systems.
Address Pre-Existing Problems
We provide a separate quotation for any defects identified during the initial inspection. Pre-existing problems must be repaired before the affected equipment can receive full contract coverage.
Begin Your Scheduled Maintenance Plan
Once the property meets the contract requirements, we schedule the remaining preventative AC services and provide call-out support for the rest of the contract period.
FAQs
Frequently Asked Questions
An Annual Maintenance Contract is a 12-month agreement covering specified preventative and corrective maintenance services for your property’s AC, plumbing and electrical systems.
The contract includes a 24/7 helpline, three scheduled AC services, one annual plumbing and electrical inspection, up to 12 qualifying emergency call-outs, up to 12 non-emergency call-outs and selected labour, parts and materials.
Yes. The contract includes emergency call-out provision for qualifying AC, plumbing and electrical emergencies, subject to the contract terms, property access and technician availability.
An emergency generally involves a major failure, such as complete AC failure across one or more floors, a serious internal water leak, interruption of the water supply or complete electrical failure affecting a full apartment or one or more floors of a villa.
The stated target is 90 minutes for qualifying emergencies after receiving the required gate pass or access approval. The target for non-emergency requests is four hours during working hours.
The contract includes up to 12 emergency call-outs and 12 non-emergency call-outs during the 12-month period. Additional visits are charged at the discounted contract rate of AED 250 per hour, plus any applicable parts.
Labour may be included for covered services. Materials, consumables and replacement parts may be charged separately unless specifically included in the contract.
AC servicing can be included in the contract. The number of services and units covered will be stated in the agreement.
Service reports can be provided after scheduled maintenance and significant repair visits.